Shipping Policy

Updated October 2026.

At Bianca Ray, we aim to make every delivery smooth, secure and easy, wherever you are.

FREE SHIPPING IN NEW ZEALAND

Shipping is free on all orders delivered within New Zealand.

PROCESSING TIME

Orders are prepared and dispatched within 2–3 business days of purchase. During peak periods or for larger orders, this may take slightly longer. Once your order has been dispatched, you will receive a confirmation email with tracking details.

IN-STORE PICKUP

You can also collect your order from our Herne Bay showroom: BIANCA RAY, 158a Jervois Road, Herne Bay, Auckland 1011, New Zealand.

Select local pickup at checkout. Your order will be ready within 2–3 business days, and we will email you when it is ready with collection details. Pickup is by appointment. Please bring your order confirmation.

INTERNATIONAL SHIPPING

We ship to Australia and selected international destinations through trusted delivery partners. Shipping costs and estimated delivery times are shown at checkout before you pay.

Depending on your destination, import duties or taxes may apply. Where we collect these at checkout, they will be shown before you pay. Otherwise, they may be payable to the courier on delivery.

SHIPPING TO P.O. BOXES

We are unable to deliver to P.O. Box addresses. Please provide a physical address at checkout.

ORDER TRACKING

Once your order has been shipped, you will receive a tracking link via email. Please allow up to 48 hours for tracking updates to appear.

If your order has not arrived within 8–10 days of dispatch, please contact us at hello@biancaray.com with your order number.

CHANGING YOUR DELIVERY ADDRESS

We begin preparing orders quickly, so changes can only be made before your order has been processed.

MISSED DELIVERIES

If you are not available at the time of delivery, the courier will leave instructions for redelivery or collection.

MULTIPLE DELIVERY ADDRESSES

To ship to more than one address, please place separate orders.

DAMAGED, LOST OR INCORRECT ITEMS

Your order is our responsibility until it is delivered to you. If it arrives damaged, is lost in transit, or is not what you ordered, please contact us at hello@biancaray.com as soon as possible with your order number and photos of any damage. Please keep all packaging.

We will work with the courier on your behalf and arrange a repair, replacement or refund.

YOUR RIGHTS

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 (New Zealand) or the Australian Consumer Law.

QUESTIONS

If you need any assistance, please contact us at hello@biancaray.com.