Privacy policy
This Privacy Policy outlines how Bianca Ray (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.biancaray.com (the “Site”), or otherwise interact with us (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” refers to you as the user of the Services.
By using our Services, you agree to the collection and use of your information as described in this policy. If you do not agree, please do not use our Site.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.
Any updates will be posted on this page.
HOW WE COLLECT AND USE YOUR INFORMATION
We collect personal information to provide and improve our Services, communicate with you, meet legal obligations, and protect our business and customers.
The information we collect depends on how you interact with us.
WHAT PERSONAL INFORMATION WE COLLECT
Personal information refers to any information that identifies or can be associated with you.
INFORMATION YOU PROVIDE
This may include:
Your name, address, phone number, and email
Billing and shipping details
Order and payment confirmation details
Account login information
Items viewed, saved, or added to cart
Any information you provide through customer support or enquiries
Providing certain information may be necessary to access some features of the Site.
COOKIES AND USAGE DATA
We automatically collect information about how you interact with our Site using cookies and similar technologies.
This may include:
Device and browser information
IP address and network data
Pages visited and actions taken on the Site
This helps us improve functionality and your experience.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to enhance your experience on our website, understand how you interact with our content, and support our marketing.
These technologies may be used to:
Remember your preferences and settings
Analyse website traffic and performance
Provide a more personalised shopping experience
Deliver relevant advertising across platforms
Some cookies are essential for the website to function, while others help us improve and tailor our Services.
Where required by law, we will request your consent before placing non-essential cookies on your device.
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of the Site.
ADVERTISING AND ANALYTICS
We may use third party services to help us understand how our website is used and to deliver relevant advertising.
This may include:
Google Analytics
Meta (Facebook and Instagram) advertising
Shopify analytics and tracking tools
These providers may use cookies and similar technologies to collect information about your interactions with our Site and other websites.
This information may be used to measure performance, improve our Services, and show you more relevant content and advertising.
You can opt out of personalised advertising through your browser settings or through platform-specific tools such as Google Ads settings or Meta ad preferences.
USER GENERATED CONTENT
If you submit reviews or other content publicly, it may be visible to others.
We are not responsible for how this information is used by third parties.
THIRD PARTY LINKS
Our Site may contain links to third party websites.
We are not responsible for their content or privacy practices and recommend reviewing their policies.
CHILDREN
Our Services are not intended for children, and we do not knowingly collect personal information from them.
If you believe a child has provided us with information, please contact us so we can remove it.
SECURITY AND RETENTION
We take reasonable steps to protect your information, however no system is completely secure.
We retain your information only as long as necessary to provide our Services and meet legal obligations.
YOUR RIGHTS
Depending on your location, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your data
Withdraw consent for marketing communications
To exercise these rights, please contact us.
MARKETING COMMUNICATIONS
You may receive emails from us relating to your orders or promotions.
You can unsubscribe from marketing emails at any time using the link provided in those emails.
COMPLAINTS
If you have concerns about how your information is handled, please contact us.
If you are not satisfied with our response, you may contact the New Zealand Privacy Commissioner.
INTERNATIONAL USE
Your information may be processed or stored outside New Zealand, including by trusted service providers.
We take reasonable steps to ensure your data is handled securely.
CONTACT
If you have any questions about this Privacy Policy, please contact us:
hello@biancaray.com
BIANCA RAY
158a Jervois Road
Herne Bay
Auckland 1011
New Zealand