Lifetime Lab-Grown Diamond Warranty

The Bianca Ray Lifetime Lab-Grown Diamond Warranty is our commitment to lasting quality, giving you confidence to wear and enjoy your lab-grown diamond jewellery every day.

WHAT IS COVERED

Lab-grown diamonds: every lab-grown diamond set in your Bianca Ray piece is covered for life.

In the unlikely event that a lab-grown diamond chips, breaks, or is lost from its original setting during normal wear, we will replace the lab-grown diamond at no cost to you. This includes both materials and workmanship required for the repair.

Gold and craftsmanship: your gold and the craftsmanship of your piece are covered for 3 years from the date of purchase against manufacturing defects. Because gold naturally wears with everyday use, normal wear and tear such as scratches or gradual thinning of the metal is not covered.

WHAT YOU NEED TO DO

To maintain your warranty:

Keep your original purchase receipt and Bianca Ray Certificate of Authenticity.

Have your jewellery inspected every six months at our Herne Bay showroom or by a reputable jeweller.

Where possible, inspections will be recorded on your warranty documentation. Alternatively, we can provide an inspection form for your local jeweller.

Follow any care and maintenance guidance provided to help preserve your piece over time.

WHAT IS NOT COVERED

This warranty does not apply to:

Repairs, alterations, or resizing carried out by third parties.

Damage caused by excessive force, impact, or wear outside of normal use.

Normal wear and tear to gold, including scratches and gradual thinning of the metal.

Lost items.

Lab-grown diamonds not originally supplied by Bianca Ray or not matching your Certificate of Authenticity.

Metal types or components not specified in your original documentation.

Jewellery that has not undergone recommended six-monthly inspections.

HOW TO MAKE A CLAIM

To make a claim:

Bring your jewellery to our Herne Bay showroom (by appointment), or contact us at hello@biancaray.com to arrange a postal return.

Include your Certificate of Authenticity and proof of purchase.

Our team will carry out a standard assessment. In some cases, an independent gemmological review may be required.

We will keep you updated throughout the process and confirm the outcome once complete.

Once approved, your repaired or replaced piece will be ready for collection or returned to you within 10 business days.

If your claim relates to an issue within 30 days of purchase, please refer to our refund policy.

If more than 15 business days have passed since approval and you have not received your item, please contact hello@biancaray.com.

YOUR RIGHTS

This warranty is in addition to your rights under the Consumer Guarantees Act 1993 (New Zealand) and the Australian Consumer Law. Nothing in this warranty limits those rights.

QUESTIONS

If you need any assistance, please contact our team at hello@biancaray.com or visit our Herne Bay showroom by appointment.

BIANCA RAY

158a Jervois Road

Herne Bay

Auckland 1011

New Zealand